Original 45W Power Adapter Charger HP 14-bp014nf 2KF15EA + Cable

Thanks for shopping with sgpartsdirect.com. International shipping might experience delay due to covid-19. to keep track of your order, contact info@sgpartsdirect.com so we can provide you the order's tracking number.

1.Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 business day after order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2.Shipping Cost & Shipping Time

• We shipping around the world. All our products are shipped free of charge with standard shipping.
• The package will be sent via Hermes, Royal Mail, DHL eCommerce, Yunexpress, EMS, La Poste, UPS Ground, USPS First Class Mail (FCM) or USPS Airmail. We will select the carrier with the shortest delivery time based on your billing address.

Total Shipping Time = Processing Time + Shipping Time(depending on your location)
Adapter Charger :5-10 Business days
Battery: 7-15 Business day

3.Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

4.Delivery Time Exceeded

• If your order is delayed, please contact us via email info@sgpartsdirect.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

5.Change of Delivery Address

• Please make sure that your delivery address is correct. If you need to change your address, please send an email to us within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.

6.Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item's delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

7.Item Not Received

• Usually, we will provide tracking number and tracking link timely. If you don't get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP.
• If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don't need the item anymore.

8.About Tax

• The customs duties involved are borne by sgpartsdirect.com. In addition to the product price, our customers do not need to pay any other fees.
Email: info@sgpartsdirect.com

We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:

1. We warrant our products for 1 year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective product.

2. After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.

3. The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.

4. For pack or related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal.

5. For pack or related products, warranty is void if the pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.

6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the pack was originally purchased.

7. If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we bly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery. Our return policy is to refund the purchase price (not including shipping and handling).

8. This warranty does not extend to devices, such as computers or cameras, that are powered by our packs. We shall not be held responsible for the improper use of our product(s).

General Ordering Policy

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used in the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.

General Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (info@sgpartsdirect.com) at first.

1. Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.

2. Non-returnable items:

Damage/Lost caused by customers are non-refundable.

3. General Return Process:

Initiate a return: Please email us at info@sgpartsdirect.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we'll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
Refund or exchange: when we receive your return/exchange, we will inspect the item in 2 working days and then provide a replacement for an exchange or issue a refund.

4. Return Charge:

No handling fee to be charged to the consumers for the return of a product.
If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you.
If the return is due to the buyer's problem (such as: don't like/want the item, ordered a wrong product/size), the buyer should pay the freight and we do not refund our original shipping cost.
If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two working days to confirm the problem with the customer. If the customer applies for a refund, we will deduct 20% of the order price and give the customer a partial refund.

5. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven't received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at info@sgpartsdirect.com.

6. Order Cancellations:

We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item's delivery. And we will refund full of your money.

Return Merchandise Authorisation (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please contact us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Email: info@sgpartsdirect.com